Patient and Visitor Services
Ar-Raha ensures good customer service starting with preliminary interaction at the reception, during the diagnosis and treatment delivery period. We intend to provide uninterrupted care throughout the journey duration at Ar-Raha developing a positive experience, thereby establish a communal support in connection with healthcare facilities. The Customer Service Officer visits cabin and ward regularly, listen to the patients about the related quality of services and take necessary measure to uphold the standard.
Information Desk & Call Center
Located on the way to main 10-Storied Hospital building, customers on arrival find direction to various department and services. Information related to doctors such as details of OPD Consultants, verification or updates on IPD patients, and answer relevant queries ahead of time. Desk receive all outside calls for doctor’s appointment, progress on lab test report, satisfy with appropriate information about the available healthcare facilities. It operates 24 hours every day providing wide range of enquiry supported by the Ar-Raha Information System.
Our Doctors
Meet Our Specialist
DR. NOOR-E-KHUDA
MBBS, CCD (Birdem), MD (Card)Clinical Interventional Cardiologist, National Institute of Cardiovascular Diseases (NICVD) Chamber : SAT, TUE, WED
DR. S.M. AZIZUR RAHMAN
MBBS (DMC), MS (ENT)Assistant Professor, National Institute of Ear Nose Throat Chamber : SUN, TUE, THURS
DR. ASHRAFUZZAMAN
BDS (Dhaka), PGT (Oral & Maxillo),Special Trained in Cosmetic Dentestry (Thailand), Consultant, Ibn Sina D.Lab & Consultation Center. Chamber : THURS
PROF. DR. JANNATUL FERDOUS
MBBS, FCPS (Gynae & Obs)EX. Professor & Head of the Department Ashiyan Medical College Hospital Chamber : MON & WED
ASSO. PROF. DR. BAHAUDDIN MOLLAH
MBBS, BCS (Health), MS (Ophthal)Departmental Head & Faco Surgeon, Kurmitola General Hospital Chamber : SUN, MON, TUE
ASST. PROF. DR. SAYEDUL AREFIN
MBBS, BCS (Health), MD (Gastroenterology)National Institute of Sheikh Russel GastroLiver Hospital Chamber : SUN & TUE
DR. A.S.M FORHAD KHAN
MBBS, BCS (Health)CCD (BIRDEM), MD (Nephrology) Junior Consultant Kuwait Bangladesh Friendship Govt. Hospital Chamber : SUN & TUE
DR. WAHID MURAD CHOWDHURY
MBBS, Diploma in Endrocrinology (UK)Thyroid & Hormone Specialist, Ashiyan Medical College & Hospital Chamber : SUN TO WED
DR. MIRAZUR RAHMAN
MBBS, BCS (Health), FCPS (Medicine), MD (Pulmonology), FACP (USA)Consultant, Medicine, Chest Disease & Diabetes Bangabandhu Sheikh Mujib Medical University Chamber : SAT, SUN, TUE, THURS
ASST. PROF. DR. ANWAR HOSSEN
MBBS, BCS (Health), D-ORTHO (NITOR)Special Training in Ilizarov & Deformity Correction (NITOR) National Institute of Traumatology & Orthopedic Rehabilitation Chamber : SAT to WED
MD. UBAIDULLAH PATHAN
BSPT (DU & NITOR), PGT-MCT (INDIA), MPH (EPI, BD), MS, SLP.DU, Chamber : SAT, MON, WED
DR. SADAT SHAREK RAHMAN
MBBS, BCS (Health), MD (Neurology)National Institute of Neuroscience & Hospital Consultant, Ar-Raha Hospital & Diagnostics Chamber : SAT & TUE
DR. MD. KAMRUZZAMAN
MBBS BCS (HEALTH),FCPS (Physical Medicine) Chamber : SUN, MON, TUE
DR. MAHMUDUL HASAN
MBBS (DMC), FCPS (Pedi-Gastro),Consultant, BSMMU Chamber : SUN, WED
PROF. DR. BRIG GEN MD. AMINUL ISLAM
MBBS (DMC), FCPS (SURGERY)Armed Force Medical College Hospital Advisor, CMH Chamber : SAT, MON, WED
DR. MD. MAHMUD-UR-RAHMAN (MASUD)
MBBS, BCS (Health), MS (Urology),Specialist and Surgeon, Sir Salimullah Medical College, Midford, Dhaka Chamber : SUN & TUE
COL. DR. IMRANUL HASAN MURAD
MBBS, MCPS, DDV, FCPS (Dermatology & Venereology)Grading Course in Dermatology (AFMI) Combined Military Hospital (CMH), Dhaka Chamber : SAT & WED
DR. BIPUL ISLAM
MBBS (DMC), BCS (Health), MS (ENT)Assistant Professor, Shaheed Tajuddin Ahmed Medical College Hospital Gazipur Chamber : SAT, MON, WED
Dr. MOHAMMAD ANAYET ULLAH
BDS (Dhaka), MS Resident (Final Phase),Oral & Maxillofacial Surgury, BSMMU Chamber : SAT & WED
DR. RUBAIYAN MEHBIN
MBBS, BCS (Health), FCPS (Obs & Gynae)Gynecologist, Obstetrician and Surgeon Kuwait Moitri Govt. Hospital Chamber : SAT to FRI
LT. CON. DR. EMDAD HOSSAIN
MBBS, BCS (Health), MS (Ophthal)Consultant, Combined Military Hospital (CMH) Chamber : SAT & THURS
DR. FOYSAL AHMED
MBBS, MD (Hepatology)Hepatologist, BSMMU Chamber : SAT, MON, THURS
MAJOR DR. AJFAR SAZID
MBBS, MD (Nephrology),Classified Nephrologist, Combined Military Hospital (CMH) Chamber : SUN & WED
ASST. PROF. DR. FAZLUL HAQUE
MBBS, BCS (Health), FCPS (Medicine)Assistant Professor, Faridpur Bangabandhu Sheikh Mujib Medical College Chamber : WED, THURS, FRI
ASSO. PROF. DR. MD. NAIMUR RAHMAN
MBBS, M.S (Ortho-Surgery)Bangabandhu Sheikh Mujib Medical University Associate Professor, US-Bangla Medical College Hospital Consultant, Ar-Raha Hospital & Diagnostics Chamber : SAT, MON, THURS, FRI
MD. RAFIQUL ISLAM
BSPT (DU), MPT, MSLP,Diploma in Ortho Medicine (Belgium) Chamber : SAT to THURS
ASST. PROF. DR. REBECCA AKHTER
MBBS, DCH, Research Fellow in John Hopkins Hospital (USA)Consultant, Ar-Raha Hospital Chamber : SAT, MON, TUE, WED
DR. SONIA RAHMAN
MBBS, FCPS (Surgery), MCPS (Surgery) FCPS (SURGERY), MRCS (EDIN BURGH, UK)Consultant (General, Colorectal, Laparoscopy, Breast & Harnia Surgury) National Institute of Cancer Research & Hospital (NICHR) Chamber : SUN
DR. A.F.M. AZIZUR RAHMAN SIDDIQUE
MBBS, BCS (Health), MCPS (Surgery), MS (Urology)Consultant, Dept. of General Surgery & Urology Kurmitola General Hospital Chamber : SAT, MON, WED
DR. SHARMIN JAHAN IVY
MBBS, CCD (BIRDEM), DDV (BSMMU) DERMATOLOGY Bangabandhu Sheikh Mujib Medical UniversityConsultant, Ar-Raha Hospital & Diagnostic Chamber : SUN, TUE, THURS
Dr. NAFISA NAWAR SUCHONA
BDS (Dhaka), PGT (Oral & Maxillo),Oral & Dental Surgeon, Dhaka Medical College Chamber : SUN, MON, TUE, FRI
DR. NILUFAR YEASMIN
MBBS, DGO (Gynae & Obs)EX. Resident Surgeon Shaheed Monsur Ali Medical College & Hospital Consultant, Ar-Raha Hospital Chamber : SUN, TUE, WED, FRI
DR. RAHATUL AYIN SABIHA
MBBS (RU), DO (Ophthal), CMUConsultant, Dhaka Medical College Chamber : WED & FRI
ASST. PROF. DR. MD. SAIFULLAH
MBBS, BCS (Health), FCPS (Medicine)Assistant Professor Dhaka Medical College Chamber : SAT, MON, WED
NURE AKTER
BSPT (DU), PMSSLP (DU)Diploma in Orthopedic Medicine (Belgium) Mulligan Concept of Manual Therapy (India) Mobilization of the Nervous System (AUS) Chamber : SAT to THURS
DR. UMME KULSUM SONIA
MBBS (DMC), BCS (Health), FCPS (Pediatrics),Register, Shaheed Surwardi Medical College Hospital Chamber : SAT to FRI
DR. MOSTAK AHAMMED
MBBS, BCS (Health), FCPS (Surgery)Consultant (Surgery) Dhaka Medical College Chamber : ONCALL
DR. MAHJUBIN SHAHNAZ
MBBS, MD (BSMMU) Bangabandhu Sheikh Mujib Medical UniversityConsultant, Ar-Raha Hospital & Diagnostic Chamber : WED
DR. SYEDA SHANJIDA RUNA
MBBS, BCS (Health), FCPS, DMU (ULTRA)DGO (Gynae & Obs), Dhaka Medical College Chamber : SAT, MON, THURS
DR. ABDULLAH AL MAMUN
MBBS, BCS (Health), MS (Ophthal)Resident Ophthalmogist, National Institute of Ophthalmology (NIO) Chamber : ON CALL
DR. MUNIR HOSSAIN
MBBS, FCGP, CCD (Birdem)Family Medicine Physician, Ar-Raha Hospital Chamber : SAT, SUN, TUE, WED, THURS, FRI
DR. LAILA SHARMIN DIBA
MBBS (DMC), MD (Pediatrics),Consultant, Kuwait Moitri Govt Hospital Chamber : SAT to THURS
DR. SAFIQUL ISLAM
MBBS, BCS (Health), FCPS (Surgery) (Gold Medalist)Consultant, (General, Colorectal, Laparoscopy, Breast & Harnia Surgury) DGHS, Mohakhali, Dhaka Chamber : SAT to WED
DR. SHAH JASMIN BASIR TAMANNA
MBBS, BCS (HEALTH), FCPS (Gynae & Obs)Dhaka Medical College Chamber : SAT, MON, THURS
DR. SHAHRIN CHOWDHURY
MBBS, DGO (Gynae & Obs) DMUGynecologist & Obstetrician Surgeon Consultant, Merry Stops Clinic Chamber : SUN, TUE, THURS
Registration or Front Desk
Registration Desk or Front Desk assist the prospective patients for registration, get the Patient ID Card after entering the required information, and answer any query regarding the availability of OPD Consultants and other relevant service facilities. Formalities related to admission of IPD patients is also completed here.
Billing Counter
Billing is centralized using the accounting management software where only digital payment is allowed unless disrupted by any reason. All bills related to Hospital, diagnostic and any other payment is processed and received at Billing Counter. Payment to any Hospital staff is never allowed under any circumstance and in such case the Hospital Administration will not be responsible for this type of misshapen or loss.
Book An Appointment With Your Preferred Doctor
Report Delivery
Co-located with Call Center at the ground floor, the Report Delivery Section delivers lab investigation report to the correct patient or his/her authorized person as per the schedule mentioned in the delivery slip. Report shall not be delivered in person as hard copy or soft copy through email until the payment is found fully cleared at Billing Counter.
IPD Patient Service
Ar-Raha evolves customer service based on empathy, pro-active attitude, and respect for all. Customer Care Service Executive visit the cabin and ward every day to take care of patient’s wellbeing and ensure the required service instantly. He coordinates associated department to solve every single issue projected by the patient and recommend the options to bridge the gap in service delivery system.
Complaint Resolution
Ar-Raha remains ready to receive negative feedback, investigating the prime cause of the issue, and provide solution to questions, concerns, or genuine complaints efficiently and satisfactorily as per the policy guidelines. The patient or his/her guardian is conveyed if the Management feels appropriate.
