Hospital Refund Policy
Refund policy is primarily based on the discretion of Ar-Raha Administrative Management Authority where there is no legal obligation to offer refund or return. As such, none can claim as matter of right. However, sense of security and trust on healthcare service delivery can be contained if refund or return procedure is clearly defined. Severe erroneous transaction shall be dealt separately and deliberately.
Refund may be processed to pay back to a patient or responsible guardian if there is overpayment received for any valid reason. A clarification note justifying the amount of refund must be endorsed by the CEO in writing after appropriate investigation.
Generally the process of refund shall be undertaken when there is perceived erroneously additional amount of money has been received and demand reconciliation for patient’s satisfaction on a specific genuine ground. Refund amount will be settled after a thorough careful investigation of the original documents and relevant paper on the issue.
Refund amount will be paid after deducting any due or pending charge by cheque or rocket or bKash by the Account Section to the patient or his/her legal guardian on confirmation of relationship within 7 days of settlement. If there is no response within 90 days, the settled refund amount shall be lapsed.
Refund will be issued only for the services which have been completed by Ar-Raha, not for the services provided by OPD Consultants, laboratories, and pharmacy. Refund shall not be admissible in case of scheduled services that have been cancelled, and rescheduled or deferred on later date.
Ar-Raha Administrative Management will consider to refund for the services that have been rendered within the past 3 (three) months, unless otherwise permitted by law.
Ar-Raha appreciates the unreserved trust and cooperation of the patients for allowing us to remain beside them at their critical period of journey toward healthy life.
